FAQs
- How long will it take until I get my products?
Proofs will be delivered within 2-3 business days. Each proof requires
approval, which may be faxed or sent by email. Once your proof(s) are
approved, you order will arrive in approximately 7-10 business days,
depending on your location.
- How will I receive the proofs?
Proofs will arrive to the email address indicated in the contact
information of your order. If you do not see a proof within 3 business
days, please check your junk mail folder and send an email to
orders@mytherapystore.com.
- When will I get a proof?
Proofs arrive to the email address provided within 72 business hours. This proof MUST be approved prior to your order being processed.
- What if I don't like my proof?
You are allowed to make a single round of changes on the proof. We do not provide proof 'options' (for instance, showing you two versions of the same proof) without charging an additional fee. Proof creation is based strictly off of the product that you have selected and purchased from the website. Refunds are NOT available without a setup fee charge of $35 being assessed.
- What payment methods are accepted?
We accept Visa, MasterCard, American Express and PayPal. If you
experience any problems checking out of the store, please contact us
at 720.897.6610 or
orders@mytherapysitestore.com for help with your order.
- Can I get a customized design?
We provide custom designs for an extra charge. If you are interested in
getting a custom package built, please call 720.897.6610 for more information.
- Can I see samples/paper quality?
Yes! We offer a sample packet to showcase our various paper options. The
cost of this packet is $5, which gets put toward your first order by
way of a coupon. To order your samples,
please click here!
- What kind of shipping methods are used?
We generally ship using FedEx; however, shipping is left to our
discretion. We make every effort to ensure the best and most cost
effective shipping for your products.
- Do you offer other products?
We are continually updating the store with new products to match your website. If you have a specific request or suggestion for a product, please contact us! We want to hear from you.